How is Open Door responding to coronavirus?

Updated 3/31/21

Open Door is closely following CDC and Indiana State Department of Health guidance for limiting the spread of COVID-19 (the illness caused by the novel coronavirus). Taking precautions to limit patients’ exposure to coronavirus is our priority. We’ve put together a list of information to help you know what we’re doing to help keep patients safe, and what to expect if you’re planning a visit to Open Door. Updates will be posted on this page.



By appointment at Open Door’s 333 S. Madison St. location in Muncie

CLICK HERE to learn about vaccination at Open Door

The state’s eligibility guidelines currently apply to vaccination at Open Door. This means vaccination is limited to specific groups based on occupation, age, and medical conditions. Included in those groups are all Hoosiers age 16 and older. Open Door vaccinates ages 18+ due to requirements of the brands we offer. Vaccination is also available at other sites in the county. Eligible individuals can be vaccinated at any site, even if that site is outside of their own county. 

See who is eligible or SCHEDULE VACCINATION: 

By phone: Call 211 (call center open 8 a.m.-8 p.m. daily)



Open Door’s community testing sites are no-cost. Testing is open to those with or without symptoms. This is a PCR test. Click here to learn more.

Separate from our community testing sites, Open Door now offers a rapid COVID-19/flu combo test. This test is given  as part of a patient visit. Those who are not Open Door patients can visit Open Door Urgent Care for the test. The provider will decide if this is the right test for you.


Visitor restrictions at all Open Door locations 

For your safety, Open Door is restricting visitors at all locations. At this time, only the patient being seen may enter the building, with the following exceptions:
  • One direct caretaker or other individual necessary for proper care may accompany.
  • For children’s appointments, one caretaker may accompany the child.
  • Minor children may accompany if no adult is available to remain with them in a car.


What should you do before visiting Open Door?

  • CALL >>  ALL patients should call (765) 286-7000 before visiting. For Urgent Care, call (765) 747-1164.
    – If you have fever/cough/shortness of breath/loss of smell or COVID-19 exposure, select option 9.
    – Otherwise, please select your department of care.
  • MASKS >> All visitors ages 2 and older must wear a face covering while in an Open Door location. Bring a face covering to your visit, and please put it on before entering. If you do not have one, a mask will be provided. Click here for no-sew mask instructions. If you are unable to comply, please call to learn options for your care.


What to expect at your visit

  • Only the patient being seen will be able to enter the building, with a few exceptions. Those exceptions are noted above in “Visitor restrictions.”
  • Bring a face covering to your visit and put it on before entering. All individuals ages 2 and older must wear a face covering while in an Open Door location. A mask will be provided if you do not have one.
  • At check-in, you will be asked screening questions related to COVID-19. Your temperature will be taken.
    (Please note: The screening is NOT a COVID-19 test.)
  • ALL individuals accompanying a patient will also be screened and have temperature taken.
  • After you check in, you have the option to go back to a vehicle to wait. A staff member will call you when it is time to be seen.


What is Open Door doing to create safe spaces?

  • Telehealth is now widely available, offering care from your own home by phone or video.
  • Any patient suspected of COVID-19 will be isolated appropriately for their visit.
  • When possible, well visits will take place in the morning and sick visits in the afternoon. Additional measures are taken to separate sick patients from well patients in waiting areas.
  • Waiting areas, exam rooms, and other areas are disinfected regularly.
  • All patients entering Open Door locations are screened and have temperature taken. Employees also go through screening before entering.
  • All individuals entering a location must bring a face covering and wear while inside the facility.
  • The number of people entering locations is being reduced as much as possible, while still providing for patient needs.
  • Patients are asked to call ahead for any need, allowing staff to evaluate symptoms before a patient enters a facility.

State COVID-19 updates

State of Indiana COVID-19 safety & restriction updates, click here.
For State of Indiana COVID-19 vaccination updates, visit


How can I help prevent the spread of COVID-19?

  • When it’s offered to you, get the vaccine.
  • Keep 6 feet of distance between you and those you don’t live with.
  • Wear a mask around those you don’t live with.
  • Wash hands often, for at least 20 seconds – especially after coughing, sneezing, or being in public places.
  • Do not go to work sick.
  • Avoid touching your face.
  • Disinfect frequently touched surfaces daily.
  • Cough into a tissue (and throw it away) or into your arm, rather than hand.
  • Don’t share food and drink.
  • Avoid being near people who are sick.


Where can I find accurate information about COVID-19?


Government announcements/orders (not an exhaustive list)


Additional resources

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