Open Door is closely following CDC and Indiana State Department of Health guidance for limiting the spread of COVID-19 (the illness caused by the novel coronavirus). Taking precautions to limit patients’ exposure to coronavirus is our priority. We’ve put together a list of information to help you know what we’re doing to help keep patients safe, and what to expect if you’re planning a visit to Open Door. Updates will be posted on this page.
Visitor restrictions in place at all Open Door locations
- One direct caretaker or other individual necessary for proper care may accompany.
- For children’s appointments, one caretaker may accompany the child.
- Minor children may accompany if no adult is available to remain with them in a car.
What should you do before visiting Open Door?
- CALL >> ALL patients should call (765) 286-7000 before visiting. For Urgent Care, call (765) 747-1164.
– If you have fever/cough/shortness of breath/loss of smell or COVID-19 exposure, select option 9.
– Otherwise, please select your department of care.
- MASKS >> All visitors ages 2 and older must wear a face covering while in an Open Door location. Bring a face covering to your visit, and please put it on before entering. If you do not have one, a mask will be provided. Click here for no-sew mask instructions. If you are unable to comply, please call to learn options for your care.
Are Open Door locations open?
Open Door locations are open, with in-person visits available for nearly all services at this time. Please note these updates:
- Telehealth care (via phone or video) remains an option for many types of care. When you call to schedule your appointment, ask if telehealth is right for you.
- WIC offices are not accepting in-person visits. If you have a WIC appointment scheduled, a staff member will call you at the time of your appointment to conduct it over the phone. New appointments are being accepted and will take place via phone.
- Open Door Dental Clinic – Previous restrictions on dental visits have eased. If your appointment was postponed by our office to be rescheduled at a later date, you will be contacted to reschedule. Care for urgent dental needs is available on a case-by-case basis—if you think you have an urgent need, call (765) 286-7000 to speak with the dental team before visiting.
- Chiropractic restrictions previously in place have been lifted, and patients are welcome by appointment.
What to expect at your visit
- Only the patient being seen will be able to enter the building, with a few exceptions. Those exceptions are noted above in “Visitor restrictions.”
- Bring a face covering to your visit and put it on before entering. All individuals ages 2 and older must wear a face covering while in an Open Door location. A mask will be provided if you do not have one.
- At check-in, you will be asked screening questions related to COVID-19. Your temperature will be taken.
(Please note: The screening is NOT a COVID-19 test.)
- ALL individuals accompanying a patient will also be screened and have temperature taken.
- After you check in, you have the option to go back to a vehicle to wait. A staff member will call you when it is time to be seen.
What is Open Door doing to create safe spaces?
- Telehealth is now widely available, offering care from your own home by phone or video.
- Any patient suspected of COVID-19 will be isolated appropriately for their visit.
- When possible, well visits will take place in the morning and sick visits in the afternoon. Additional measures are taken to separate sick patients from well patients in waiting areas.
- Waiting areas, exam rooms, and other areas are disinfected regularly.
- All individuals entering Open Door locations are screened and have temperature taken, including employees.
- All individuals entering a location must bring a face covering and wear while inside the facility.
- The number of people entering locations is being reduced as much as possible, while still providing for patient needs.
- Patients are asked to call ahead for any need, allowing staff to evaluate symptoms before a patient enters a facility.
How can I help prevent the spread of COVID-19?
- Wash hands often, for at least 20 seconds – especially after coughing, sneezing, or being in public places.
- Stay home when possible. When you can’t practice physical distancing by keeping 6 ft. between you and others.
- Wear a face covering in public.
- Do not go to work sick.
- Avoid touching your face.
- Disinfect frequently touched surfaces daily.
- Cough into a tissue (and throw it away) or into your arm, rather than hand.
- Don’t share food and drink.
- Avoid being near people who are sick.
Where can I find accurate information about COVID-19?
Government announcements and orders (not an exhaustive list)
- Governor Holcomb announces steps to protect public – March 12
- Governor Holcomb announces measures to support Hoosiers – March 13
- CDC recommends canceling events with more than 50 people for 8 weeks– March 15
- Governor Holcomb announces new support: Unemployment, housing, insurance, TANF, more – March 19
- Governor issues “Stay at Home” order: read the order, exceptions, and FAQ– March 23
- CDC recommends cloth masks for everyone in public places where physical distancing is difficult – April 3
- State launches Be Well Indiana site, offering free mental health and other resources – April 27
- Governor announces stages to reopen Indiana economy – May 1
- Governor issues statewide mask mandate – July 27
- How to care at home for someone with COVID-19 (CDC)
- Managing stress during the outbreak (CDC)
- Mental health tips for social isolation (American Psychological Association)
- Health coverage, SNAP, TANF updates to protect benefits
- Coronavirus myths vs. facts (Johns Hopkins Medicine)