How is Open Door responding to coronavirus?

Updated 8/31/20

Open Door is closely following CDC and Indiana State Department of Health guidance for limiting the spread of COVID-19 (the illness caused by the novel coronavirus). Taking precautions to limit patients’ exposure to coronavirus is our priority. We’ve put together a list of information to help you know what we’re doing to help keep patients safe, and what to expect if you’re planning a visit to Open Door. Updates will be posted on this page.


Visitor restrictions in place at all Open Door locations 

For your safety, Open Door is restricting visitors at all locations. At this time, only the patient being seen may enter the building, with the following exceptions:
  • One direct caretaker or other individual necessary for proper care may accompany.
  • For children’s appointments, one caretaker may accompany the child.
  • Minor children may accompany if no adult is available to remain with them in a car.


What should you do before visiting Open Door?

  • CALL >>  ALL patients should call (765) 286-7000 before visiting. For Urgent Care, call (765) 747-1164.
    – If you have fever/cough/shortness of breath/loss of smell or COVID-19 exposure, select option 9.
    – Otherwise, please select your department of care.
  • MASKS >> All visitors ages 2 and older must wear a face covering while in an Open Door location. Bring a face covering to your visit, and please put it on before entering. If you do not have one, a mask will be provided. Click here for no-sew mask instructions. If you are unable to comply, please call to learn options for your care.


Are Open Door locations open?

Open Door locations are open, with in-person visits available for nearly all services at this time. Please note these updates:

  • Telehealth care (via phone or video) remains an option for many types of care. When you call to schedule your appointment, ask if telehealth is right for you.
  • WIC offices are not accepting in-person visits. If you have a WIC appointment scheduled, a staff member will call you at the time of your appointment to conduct it over the phone. New appointments are being accepted and will take place via phone.
  • Open Door Dental Clinic – Previous restrictions on dental visits have eased. If your appointment was postponed by our office to be rescheduled at a later date, you will be contacted to reschedule. Care for urgent dental needs is available on a case-by-case basis—if you think you have an urgent need, call (765) 286-7000 to speak with the dental team before visiting.
  • Chiropractic restrictions previously in place have been lifted, and patients are welcome by appointment.


What to expect at your visit

  • Only the patient being seen will be able to enter the building, with a few exceptions. Those exceptions are noted above in “Visitor restrictions.”
  • Bring a face covering to your visit and put it on before entering. All individuals ages 2 and older must wear a face covering while in an Open Door location. A mask will be provided if you do not have one.
  • At check-in, you will be asked screening questions related to COVID-19. Your temperature will be taken.
    (Please note: The screening is NOT a COVID-19 test.)
  • ALL individuals accompanying a patient will also be screened and have temperature taken.
  • After you check in, you have the option to go back to a vehicle to wait. A staff member will call you when it is time to be seen.


What is Open Door doing to create safe spaces?

  • Telehealth is now widely available, offering care from your own home by phone or video.
  • Any patient suspected of COVID-19 will be isolated appropriately for their visit.
  • When possible, well visits will take place in the morning and sick visits in the afternoon. Additional measures are taken to separate sick patients from well patients in waiting areas.
  • Waiting areas, exam rooms, and other areas are disinfected regularly.
  • All individuals entering Open Door locations are screened and have temperature taken, including employees.
  • All individuals entering a location must bring a face covering and wear while inside the facility.
  • The number of people entering locations is being reduced as much as possible, while still providing for patient needs.
  • Patients are asked to call ahead for any need, allowing staff to evaluate symptoms before a patient enters a facility.


How can I help prevent the spread of COVID-19?

  • Wash hands often, for at least 20 seconds – especially after coughing, sneezing, or being in public places.
  • Stay home when possible. When you can’t practice physical distancing by keeping 6 ft. between you and others.
  • Wear a face covering in public.
  • Do not go to work sick.
  • Avoid touching your face.
  • Disinfect frequently touched surfaces daily.
  • Cough into a tissue (and throw it away) or into your arm, rather than hand.
  • Don’t share food and drink.
  • Avoid being near people who are sick.


Where can I find accurate information about COVID-19?


Government announcements and orders (not an exhaustive list)


Additional resources

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